Krav Maga Global (UK) Customer Product & Service Agreement
“We”, “us” or “our” means Krav Maga Education Ltd trading as Krav Maga Global (UK). Registration number: 08595702 Registered Address: Swift House, Ground Floor, 18 Hoffmanns Way, Chelmsford, Essex, England, CM1 1GU
You must be eighteen years old to purchase through this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.
Please read the following carefully from beginning to end. In order to qualify for a refund, you must follow the important policies and procedures outlined below:
I understand information supplied on this form gives Krav Maga Global (UK) permission to communicate with me by mail, fax, email, or phone to relay special offers, announcements and information I may find valuable.
I further understand that the product or service I’ve purchased contains confidential copyrighted information that may not be copied or reproduced without written consent from Krav Maga Global (UK).
We offer free reports, newsletter and promotional emails as a service to our customers. We will send you written reports and emails periodically outlining special events, current products, specials and deals. However, you may ‘opt out’, or unsubscribe from our newsletters, reports or emails by following any unsubscribe instructions in any email, report or newsletter you receive from us. After doing so, if you have opted out of receiving all newsletters, reports, and all promotional emails you will not receive future promotional emails, reports or newsletter (as applicable), unless you open a new account, enter a contest,or otherwise subsequently sign up to receive newsletters, reports or emails.
RETURNS AND CANCELLATION POLICY
YOUR RIGHT TO CANCEL
Your right to cancel an order starts the moment you place your order and doesn’t end until 14 days from the day you receive your goods.
There are some orders where you won’t have the right to cancel.
- These include items that are bespoke or personalised, goods likely to deteriorate rapidly, CDs, DVDs and computer software where the seal is broken.
- All KMG events booked through this website.
Any cancellations are to be made in writing to firstname.lastname@example.org.
We will refund your initial postage costs (costs to send the goods to you) but you are responsible for postage costs to ensure the item is returned to us. We recommend you use a tracked and secure postage service as refunds will only given once we have received the item(s) back.
All items are to be returned to us in new and unworn/unused condition.
RETURNS AND REFUNDS
If you intend to return your item due to an error or incorrect size, please fill in the returns form supplied and include with the returned item, stating which size(s) you require.
You are responsible for the return postage costs to us, but we will provide your new item(s) at our cost.
All items are to be returned to us in new and unworn condition.
FAULTY OR DAMAGED ITEMS
Please return all faulty or damaged items to us using the filled in returns slip and also please email email@example.com stating the problem. Please provide photographic evidence of the damage/fault attached to the email.
We will either refund you (and all postage costs) or provide a new item(s) and refund your return postage costs to us.
Please note, we will only refund and replace items that have a manufacturing defect or items that were damaged in postage. Damaged caused to items through wear and tear or useage will not be replaced (unless we are somehow at fault).
REFUND POLICY – KMG EVENTS
KMG events do not qualify with a right to cancel under the Distance Selling Regulations.
If you find you are unable to attend the event, we urge you in the first instance to try and re-sell your place at the event and notify us to the change in details of the attendee.
KMG UK will agree to the following refund process:
Request to cancel made up to 8 weeks before the event date – 80% of the event fee
Request to cancel made up to 4 weeks before the event date – 50% of the event fee
Any cancellation or refund requests made after 4 weeks prior to the event will not be honoured.
If you are unable to attend the event for whatever reason you may at any time ask us to credit you with a future KMG UK event, either live masterclass or P&G training weekend. We will consider this on a case by case basis.
You agree that e-mail can be used as a long-distance means of communication.
No contract for the sale of any product will subsist between you and Krav Maga Education Ltd unless and until accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Krav Maga Education Ltd sends the e-mail to you (whether or not you receive that e-mail).
You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
You undertake that all details you provide to Krav Maga Education Ltd for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
If there are any changes to the details supplied by you it is your responsibility to inform Krav Maga Education Ltd as soon as possible.
CHANGES TO SITE
We may change this site at any time without notice by adding or removing features or services. This will be without liability to you. We reserve the right to withdraw offers and discounts at any time and at our discretion.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms.
LAW & JURISDICTION
This contract is subject to the law of England and Wales. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable. Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England and Wales under English Law.
PROCESSING OF ORDERS
Credit and Debit cards are debited immediately. All charges are made in GBP and include VAT (where applicable) unless otherwise stated. For all UK orders there is a charge of up to £6.95 for standard shipping. If an order is excessive in weight or requires international delivery an additional amount may be charged. Any additional fees will be displayed on checkout.
Every purchase made shall be deemed to be performed in England. English law shall govern every aspect of contractual agreement concerning purchases made from the Site.
Krav Maga Education Ltd aims to process all orders within 48 hours of placement. Please allow 3-5 days for delivery of your goods. Your order may be delayed if the item is not in stock with our suppliers. We will notify you of any delays.
The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in installments. You may cancel your entire order with us if subsequent installments forming part of your order are not delivered by us.
Title to any product ordered will pass to you once Krav Maga Education Ltd has received payment in full for that product. Risk in any product ordered will pass upon delivery to you.
If your delivery address is outside of the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; We advise each customer to contact their local customs office for further information.
Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
All items purchased are guaranteed against defects. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Krav Maga Education Ltd at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem within 10 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
Re-delivery of the replacement sizes will be made within 48 hours of receiving the return. Please allow 7-10 days for delivery.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.
No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.
You may not permit, create unauthorized framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Krav Maga Education Ltd and you relating to your purchase. Krav Maga Education Ltd advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by us. We will store a copy of the contract entered into by you with Krav Maga Education Ltd. You are advised to read (and are responsible for reading) fully all information on this website.
If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.